Program words of wisdom:-
War is like a game of who wins or lose.
A business whose customers start to go elsewhere becomes the paramount concern to take every opportunity to delight both it’s internal & external customers. 5 interesting edicts are as follows.
Strategy 1
“He who can modify his tactics in relation to his opponent and thereby succeed in winning may be called a heaven-born ed captain”.
Learn to modify what you are doing, improving on it & differentiating your product or services so you stand out from the crowd giving your customer something fresh & interesting.
Strategy 2
“There is no instance of a country having benefited from prolonged warfare”
Quickly identify any grievance and acting swiftly to resolve it effectively. Placate the customer and provide quick recovery.
Strategy 3
“Know thyself- know thy enemy”
Know your strengths & weaknesses enabling improvement on the former & minimize the latter. Assume your customer as the “enemy” you battle to win him over in fulfilling his needs and delighting him too. Customers drive your business and if you are unable to go the extra mile to satisfy their needs and wants, then you will lose the battle for their loyalty.
Strategy 4
“ What the ancients called a clever fighter is one who not only wins, but excels in winning with ease”.
Master the art & science of customer service to manage all kind of customers- especially the difficult ones. Do not be complacent & takes customers for granted. Be alert to relationship threats.
Strategy 5
“In battle, there are not more than 2 methods of attack- the direct and the indirect; yet these 2 in combination give rise to endless series of manoeuvres.”
Assess the situation to see what is the best course of action, constantly review new initiatives to ensure delighted customers keeps coming back for more. Example of a “direct” method is how we treat our customer during his visit to our plant giving him a very good impression of your company. “Indirect” method could be discounts or frequent update of production progress.
Kacak5 Management
Tuesday, 22 December 2009
Monday, 14 December 2009
Treat Complaints as Gift Part 3
Program words of wisdom:-
In couple courtship, we complaint alot to the other party, being in love & is interested for the other party to improve. If after repeated complaint, it become irreconcilable difference where we starts to go our separate ways hence complaints stops.
Embrace a complaint friendly service culture
This starts from the top, even at CEO's level as "leaders have to provide the direction, the monetary support and the motivational juice to inspire all".
Encouraging a culture where no one gets scolded for receiving a complaint, the leaders must first be supportive and engaged. 5 maxims as follows;
1. Complaints are gifts to us and they are valuable.
2. Complaints are to be resolved at the first point of contact.
3. Complaints are to be logged.
4. Staff take ownership of complaints.
5. Root causes of complaints are to be uncovered and eliminated.
An effective complaint management & resolution framework will be the next differentiators of good service for customer to divert more businesses to you. We will have an edge over our competitors in generating better customer loyalty and, in turn, profitability.
Kacak5 Management
In couple courtship, we complaint alot to the other party, being in love & is interested for the other party to improve. If after repeated complaint, it become irreconcilable difference where we starts to go our separate ways hence complaints stops.
Embrace a complaint friendly service culture
This starts from the top, even at CEO's level as "leaders have to provide the direction, the monetary support and the motivational juice to inspire all".
Encouraging a culture where no one gets scolded for receiving a complaint, the leaders must first be supportive and engaged. 5 maxims as follows;
1. Complaints are gifts to us and they are valuable.
2. Complaints are to be resolved at the first point of contact.
3. Complaints are to be logged.
4. Staff take ownership of complaints.
5. Root causes of complaints are to be uncovered and eliminated.
An effective complaint management & resolution framework will be the next differentiators of good service for customer to divert more businesses to you. We will have an edge over our competitors in generating better customer loyalty and, in turn, profitability.
Kacak5 Management
Thursday, 10 December 2009
Treat Complaints as Gifts part 2
Program words of wisdom:-
Silent means something is wrong somewhere nobody dare to say anything.
Create an effective complaint management framework
Here are some right activity to welcome these feedback gifts for resolution management.
- A simple process for making a complaint;
- Active and empathetic listening by the company's personnel;
- Open communication with the customer;
- Timely and sincere process if the customer is not satisfied; and
- A systemto process the complaint datato aid learning and improvement of the company's service.
Preferably all employees should bve trained to be "receipt owners", that is, they are able to receive and acknowledge any complaint relevant to their work and about the company as a whole.
A resolution to ensure more tha 90% of complaints are resolved to the customer's satisfaction within 3 days.
Kacak5 Management
Silent means something is wrong somewhere nobody dare to say anything.
Create an effective complaint management framework
Here are some right activity to welcome these feedback gifts for resolution management.
- A simple process for making a complaint;
- Active and empathetic listening by the company's personnel;
- Open communication with the customer;
- Timely and sincere process if the customer is not satisfied; and
- A systemto process the complaint datato aid learning and improvement of the company's service.
Preferably all employees should bve trained to be "receipt owners", that is, they are able to receive and acknowledge any complaint relevant to their work and about the company as a whole.
A resolution to ensure more tha 90% of complaints are resolved to the customer's satisfaction within 3 days.
Kacak5 Management
Tuesday, 8 December 2009
Positive attitude for Program Managers
Program words of wisdom:-
If you have the will, there is a way.
If you tend to have a negative outlook, don’t expect to become an optimist overnight. But with practice, eventually your self-talk will contain less self-criticism and more self-acceptance. You may also become less critical of the world around you. Plus, when you share your positive mood and positive experience, both you and those around you enjoy an emotional boost.
Practicing positive self-talk will improve your outlook. When your state of mind is generally optimistic, you’re able to handle everyday stress in a more constructive way. That ability may contribute to the widely observed health benefits of positive thinking.
Examples of typical negative self-talk and how you might apply a positive twist include:
I’ve never done it before => It’s an opportunity to learn something new
It’s too complicated => I’ll tackle it from a different angle
I don’t have the resources => Necessity is the mother of invention
I’m too lazy to get this done => I wasn’t able to fit it into my schedule but can re-examine some priorities
There’s no way it will work => I can try to make it work
It’s too radical a change => Let’s take a chance
No one bothers to communicate with me => I’ll see if I can open the channels of communication
I’m not going to get any better at this => I’ll give it another try
Researchers continue to explore the effects of positive thinking and optimism on health that positive thinking may provide include:
Increased life span
Lower rates of depression
Lower levels of distress
Greater resistance to the common cold
Better psychological and physical well-being
Reduced risk of death from cardiovascular disease
Better coping skills during hardships and times of stress
It’s unclear why people who engage in positive thinking experience these health benefits. One theory is that having a positive outlook enables you to cope better with stressful situations, which reduces the harmful health effects of stress on your body. It’s also thought that positive and optimistic people live healthier lifestyles — they get more physical activity, follow a healthier diet.
Kacak5 Management
If you have the will, there is a way.
If you tend to have a negative outlook, don’t expect to become an optimist overnight. But with practice, eventually your self-talk will contain less self-criticism and more self-acceptance. You may also become less critical of the world around you. Plus, when you share your positive mood and positive experience, both you and those around you enjoy an emotional boost.
Practicing positive self-talk will improve your outlook. When your state of mind is generally optimistic, you’re able to handle everyday stress in a more constructive way. That ability may contribute to the widely observed health benefits of positive thinking.
Examples of typical negative self-talk and how you might apply a positive twist include:
I’ve never done it before => It’s an opportunity to learn something new
It’s too complicated => I’ll tackle it from a different angle
I don’t have the resources => Necessity is the mother of invention
I’m too lazy to get this done => I wasn’t able to fit it into my schedule but can re-examine some priorities
There’s no way it will work => I can try to make it work
It’s too radical a change => Let’s take a chance
No one bothers to communicate with me => I’ll see if I can open the channels of communication
I’m not going to get any better at this => I’ll give it another try
Researchers continue to explore the effects of positive thinking and optimism on health that positive thinking may provide include:
Increased life span
Lower rates of depression
Lower levels of distress
Greater resistance to the common cold
Better psychological and physical well-being
Reduced risk of death from cardiovascular disease
Better coping skills during hardships and times of stress
It’s unclear why people who engage in positive thinking experience these health benefits. One theory is that having a positive outlook enables you to cope better with stressful situations, which reduces the harmful health effects of stress on your body. It’s also thought that positive and optimistic people live healthier lifestyles — they get more physical activity, follow a healthier diet.
Kacak5 Management
Tuesday, 24 November 2009
Body languages during meetings
Program words of wisdom:-
We do attend several meetings in solving our daily working issues and often have a group of people seating together providing various body languages to tell you something while you do your presentation or discussion. They might be afraid to speak out or contradict your messages so these list of body languages information is very helpful. Yes, do remember people from different culture providing same body language might mean a different message sometimes.
Here are 18 gestures, with advice for reading them from a team of experts in nonverbal communication.
It's written on your face...
Furrowing brow
It could mean: She's thinking.
But it might mean: She disapproves of or disagrees with what you're saying. Or else she can't hear you.
What the experts say: "This almost always means something negative," says trial lawyer Maria Katrina Karos. It is often a cue people use to tell you something is wrong, says author Lydia Ramsey: They want you to ask them what they're thinking.
Frowning
It could mean: She's unhappy or uncomfortable.
But it might mean: She's concentrating.
What the experts say: Some people frown without realizing it, so don't comment on the frowning directly, says anthropologist David Givens. If it happens during a job interview, you might ask, "Did that answer the question?" With a friend, just ask if she's OK.
Grimacing
It could mean: Nothing. It's just a tic or a bad habit.
But it might mean: She doesn't like what you're saying.
What the experts say: This is typically a sign of discomfort or displeasure, says Ramsey. But she warns against reading too much into it: "Some people just always have unpleasant expressions on their faces."
Lip biting
It could mean: She's flirting.
But it might mean: She's shy or feels pressured.
What the experts say: Suspects sometimes do this when they're trying to remember an event or concoct a story, says private investigator Steven Tavlin. It's a sign of discomfort. To put the person at ease, avoid direct staring and lower your voice. You might even back up or turn away slightly. "The idea is to take the pressure off”.
And in your eyes...
Rolling eyes
It could mean: She's trying to be funny.
But it might mean: She is frustrated, doesn't like you, or doesn't respect you.
What the experts say: "Eye rolling is one of the nonverbal signs that is pretty much always aggressive," says executive coach Steve Watts. He recommends politely confronting the eye-roller, asking, "Do you disagree?" to get negative feelings out in the open.
Staring
It could mean: She's concentrating on what you're saying, or she's smitten with you.
But it might mean: She's being rude and aggressive.
What the experts say: Eye contact rarely lasts longer than three seconds before one or both people experience a powerful urge to glance away.. If the starer is making you feel uncomfortable, look away briefly to give her the hint.
Avoiding eye contact
It could mean: She's shy.
But it might mean: She's lying or trying to provoke you.
What the experts say: Don't assume the worst based on this clue alone. And be aware of varying cultural interpretations of eye contact, says corporate-communications consultant Audrey Nelson. "We associate eye contact with honesty, but in Japan avoiding eye contact is a sign of respect
And in your hands...
Fidgeting (tugging ears, pulling sleeves, rubbing head)
It could mean: She's just a natural fidgeter.
But it might mean: She's anxious or impatient.
What the experts say: "This is a classic sign of anxiety or stress”. "It's a way people take their attention away from what's bothering them." If you're in a meeting and you notice people are getting fidgety, take a break, says Ramsey.
Resting hands on hips
It could mean: "I'm in charge."
But it might mean: She's angry and trying to intimidate you.
What the experts say: "This is a powerful position”. (Police officers are taught to use it to assert control.) If this is an angry boss, appease her by asking, "Did I do something wrong?" If it's an equal trying to bully you, stand tall and place your feet shoulder-width apart, or put your own hands on your hips. Both gestures say, "I'm not intimidated!"
Fiddling with an object (hair, pencil, car keys, cell phone)
It could mean: Nothing some people just like to fiddle.
But it might mean: "I'm nervous" or "I'm bored."
What the experts say: To figure out what's going on, look for other clues, says Tavlin. Yawning suggests boredom; blinking, nervousness. If the fiddling is distracting you, draw attention to the object, says Watts. Say, "Is that a new cell phone?" Then get back to your discussion.
Pointing
It could mean: "I'm really passionate about this topic."
But it might mean: She's trying to intimidate you.
What the experts say: "Pointing is generally an aggressive sign," says life coach and social worker Carol Moss. It can signal that someone is blaming or attacking you. If you can't let it go, "It's OK to ask someone not to point," says Moss. Make a joke about it: "Hey, nice manicure."
Wringing hands
It could mean: She's cold.
But it might mean: She's worried.
What the experts say: "People who are very uncomfortable with a question, topic, or situation sometimes do this," says Karos. The best thing is to ignore it. If the person is truly nervous, commenting on her nerves will only make her more so.
Excessive touching
It could mean: She's overly friendly.
But it might mean: "I'm more powerful than you."
What the experts say: "People of higher status often feel freer to touch people of lower status," says Tannenbaum. (Of course, it can also be sexual.) "If you're uncomfortable, you don't need to say anything. Just remove the hand." If the touching continues, back up slowly to get out of range..
Tapping fingers on a table
It could mean: She's got energy to burn.
But it might mean: She's nervous or impatient.
What the experts say: If this is really annoying you, look at the person's fingers, then back at her face, says Tannenbaum. "The goal is not to embarrass her but to bring her attention back to where you want it to be."
And in your body
Standing too close
It could mean: She's needy or angry.
But it might mean: She's from a culture where people tend to stand closer.
What the experts say: "This is typically an aggressive gesture," says Professor Whitey Brewer. But different cultures have different rules about space. "North Americans like a distance of two to three feet, while some Europeans want to be closer," says Ramsey. If you're uncomfortable, subtly take a step or two back.
Standing too far away
It could mean: She's afraid.
But it might mean: She's simply more comfortable at this distance.
What the experts say: "This is typically a passive gesture indicating fear," says Brewer. But for cultural and other reasons, people generally choose a distance they're comfortable with. If you need to get closer, do so, says actress Susan Stewart. Just be careful not to crowd your listener.
Slouching
It could mean: She has bad posture.
But it might mean: She's skeptical or disrespectful.
What the experts say: "This is often a way of showing, 'I'm above it all, and I don't care,'" says Tavlin. It can also be a tip off that someone is lying, especially if accompanied by another sign, such as crossed arms or an averted gaze.
Crossing arms
It could mean: She is cold or simply finds this position comfortable.
But it might mean: She's angry or defiant, or feels vulnerable.
What the experts say: With arms and elbows pulled tightly into the body, the gesture may reveal acute nervousness or chronic anxiety.. Held less tightly against the chest, with elbows elevated and projecting outward, the crossed arms suggest arrogance, dislike, or disagreement.
There, you have all the 18 possible body languages that could happen in a meeting room.
Kacak5 Management
We do attend several meetings in solving our daily working issues and often have a group of people seating together providing various body languages to tell you something while you do your presentation or discussion. They might be afraid to speak out or contradict your messages so these list of body languages information is very helpful. Yes, do remember people from different culture providing same body language might mean a different message sometimes.
Here are 18 gestures, with advice for reading them from a team of experts in nonverbal communication.
It's written on your face...
Furrowing brow
It could mean: She's thinking.
But it might mean: She disapproves of or disagrees with what you're saying. Or else she can't hear you.
What the experts say: "This almost always means something negative," says trial lawyer Maria Katrina Karos. It is often a cue people use to tell you something is wrong, says author Lydia Ramsey: They want you to ask them what they're thinking.
Frowning
It could mean: She's unhappy or uncomfortable.
But it might mean: She's concentrating.
What the experts say: Some people frown without realizing it, so don't comment on the frowning directly, says anthropologist David Givens. If it happens during a job interview, you might ask, "Did that answer the question?" With a friend, just ask if she's OK.
Grimacing
It could mean: Nothing. It's just a tic or a bad habit.
But it might mean: She doesn't like what you're saying.
What the experts say: This is typically a sign of discomfort or displeasure, says Ramsey. But she warns against reading too much into it: "Some people just always have unpleasant expressions on their faces."
Lip biting
It could mean: She's flirting.
But it might mean: She's shy or feels pressured.
What the experts say: Suspects sometimes do this when they're trying to remember an event or concoct a story, says private investigator Steven Tavlin. It's a sign of discomfort. To put the person at ease, avoid direct staring and lower your voice. You might even back up or turn away slightly. "The idea is to take the pressure off”.
And in your eyes...
Rolling eyes
It could mean: She's trying to be funny.
But it might mean: She is frustrated, doesn't like you, or doesn't respect you.
What the experts say: "Eye rolling is one of the nonverbal signs that is pretty much always aggressive," says executive coach Steve Watts. He recommends politely confronting the eye-roller, asking, "Do you disagree?" to get negative feelings out in the open.
Staring
It could mean: She's concentrating on what you're saying, or she's smitten with you.
But it might mean: She's being rude and aggressive.
What the experts say: Eye contact rarely lasts longer than three seconds before one or both people experience a powerful urge to glance away.. If the starer is making you feel uncomfortable, look away briefly to give her the hint.
Avoiding eye contact
It could mean: She's shy.
But it might mean: She's lying or trying to provoke you.
What the experts say: Don't assume the worst based on this clue alone. And be aware of varying cultural interpretations of eye contact, says corporate-communications consultant Audrey Nelson. "We associate eye contact with honesty, but in Japan avoiding eye contact is a sign of respect
And in your hands...
Fidgeting (tugging ears, pulling sleeves, rubbing head)
It could mean: She's just a natural fidgeter.
But it might mean: She's anxious or impatient.
What the experts say: "This is a classic sign of anxiety or stress”. "It's a way people take their attention away from what's bothering them." If you're in a meeting and you notice people are getting fidgety, take a break, says Ramsey.
Resting hands on hips
It could mean: "I'm in charge."
But it might mean: She's angry and trying to intimidate you.
What the experts say: "This is a powerful position”. (Police officers are taught to use it to assert control.) If this is an angry boss, appease her by asking, "Did I do something wrong?" If it's an equal trying to bully you, stand tall and place your feet shoulder-width apart, or put your own hands on your hips. Both gestures say, "I'm not intimidated!"
Fiddling with an object (hair, pencil, car keys, cell phone)
It could mean: Nothing some people just like to fiddle.
But it might mean: "I'm nervous" or "I'm bored."
What the experts say: To figure out what's going on, look for other clues, says Tavlin. Yawning suggests boredom; blinking, nervousness. If the fiddling is distracting you, draw attention to the object, says Watts. Say, "Is that a new cell phone?" Then get back to your discussion.
Pointing
It could mean: "I'm really passionate about this topic."
But it might mean: She's trying to intimidate you.
What the experts say: "Pointing is generally an aggressive sign," says life coach and social worker Carol Moss. It can signal that someone is blaming or attacking you. If you can't let it go, "It's OK to ask someone not to point," says Moss. Make a joke about it: "Hey, nice manicure."
Wringing hands
It could mean: She's cold.
But it might mean: She's worried.
What the experts say: "People who are very uncomfortable with a question, topic, or situation sometimes do this," says Karos. The best thing is to ignore it. If the person is truly nervous, commenting on her nerves will only make her more so.
Excessive touching
It could mean: She's overly friendly.
But it might mean: "I'm more powerful than you."
What the experts say: "People of higher status often feel freer to touch people of lower status," says Tannenbaum. (Of course, it can also be sexual.) "If you're uncomfortable, you don't need to say anything. Just remove the hand." If the touching continues, back up slowly to get out of range..
Tapping fingers on a table
It could mean: She's got energy to burn.
But it might mean: She's nervous or impatient.
What the experts say: If this is really annoying you, look at the person's fingers, then back at her face, says Tannenbaum. "The goal is not to embarrass her but to bring her attention back to where you want it to be."
And in your body
Standing too close
It could mean: She's needy or angry.
But it might mean: She's from a culture where people tend to stand closer.
What the experts say: "This is typically an aggressive gesture," says Professor Whitey Brewer. But different cultures have different rules about space. "North Americans like a distance of two to three feet, while some Europeans want to be closer," says Ramsey. If you're uncomfortable, subtly take a step or two back.
Standing too far away
It could mean: She's afraid.
But it might mean: She's simply more comfortable at this distance.
What the experts say: "This is typically a passive gesture indicating fear," says Brewer. But for cultural and other reasons, people generally choose a distance they're comfortable with. If you need to get closer, do so, says actress Susan Stewart. Just be careful not to crowd your listener.
Slouching
It could mean: She has bad posture.
But it might mean: She's skeptical or disrespectful.
What the experts say: "This is often a way of showing, 'I'm above it all, and I don't care,'" says Tavlin. It can also be a tip off that someone is lying, especially if accompanied by another sign, such as crossed arms or an averted gaze.
Crossing arms
It could mean: She is cold or simply finds this position comfortable.
But it might mean: She's angry or defiant, or feels vulnerable.
What the experts say: With arms and elbows pulled tightly into the body, the gesture may reveal acute nervousness or chronic anxiety.. Held less tightly against the chest, with elbows elevated and projecting outward, the crossed arms suggest arrogance, dislike, or disagreement.
There, you have all the 18 possible body languages that could happen in a meeting room.
Kacak5 Management
Monday, 23 November 2009
Airplane jokes
Program words of wisdom:-
Program Managers frequently travels to meet their oversea customers for better interaction in building the business relationship ship. Here is a possible joke.
After a British Airways Flight reached its cruising altitude the Captain announced :
Ladies and Gentlemen this is your captain speaking, Welcome to flight 293 non-stop from London Heathrow to Singapore, we are now cruising at 35,000 feet, the weather ahead is good so we should have a quiet,uneventful flight, so sit back , relax and .......OH MY GOD !!!!!!!!!!!!!!!!!
Silence followed..........
Some moments later the captain came back on the intercom.
Ladies and Gentlemen I'm sorry if I scared you, while I was talking to you a flight attendant accidentally spilled a cup of hot coffee on my lap, you should see the front of my pants !!!!!!!!!
An Irish passenger at the back yelled...........
What???? , you should see the back of mine !
Kacak5 Management
Program Managers frequently travels to meet their oversea customers for better interaction in building the business relationship ship. Here is a possible joke.
After a British Airways Flight reached its cruising altitude the Captain announced :
Ladies and Gentlemen this is your captain speaking, Welcome to flight 293 non-stop from London Heathrow to Singapore, we are now cruising at 35,000 feet, the weather ahead is good so we should have a quiet,uneventful flight, so sit back , relax and .......OH MY GOD !!!!!!!!!!!!!!!!!
Silence followed..........
Some moments later the captain came back on the intercom.
Ladies and Gentlemen I'm sorry if I scared you, while I was talking to you a flight attendant accidentally spilled a cup of hot coffee on my lap, you should see the front of my pants !!!!!!!!!
An Irish passenger at the back yelled...........
What???? , you should see the back of mine !
Kacak5 Management
Friday, 20 November 2009
Treat Complaints as Gifts
Program words of wisdom:-
Too few people on a Program can't solve the problems - too many create more problems than they solve. A problem shared is a buck passed.
Dissatisfied customer can choose either to walk away giving no opportunity to resolve any dissatisfaction or voice it. Choosing to complain is effectively offering the company a chance to repair the damage, salvage the situation and successfully increase the chance continuing business again.
We do know the unattractive side Program Management work, while it represent a rich source of to illuminate a company's overall service performance and becomes more useful than any compliment.
Complaints are gifts when well managed, they can:
1. Provide complimentary business insights you would otherwise pay a research company to produce.
Direct customer's complain provides information of what they want and do not want, please or annoy them, enable you make adjustment to marketing strategies and processes, and stay ahead of competitors. Complaints alert us on potential personnel problem - since employees seldom admit mistakes.
2. Give the company a second chance to salvage the situation with the customer.
Existing customer do hope the problem is fixed fast so they can generate positive word-of-mouth publicly as reference to potential customers.
3. Turn indifferent customers into advocates.
Regardless major or minor complaints, it enable a company to form tight relationships reaching out and making and effort to be available and accountable to all customers will inspire a sense of trust and loyalty.
Kacak5 Management
Too few people on a Program can't solve the problems - too many create more problems than they solve. A problem shared is a buck passed.
I shall break-up the above topics over 3 blog sections in the next few days. Let's agree with this first.
A complain is a second Chance for a company to win back a customer.Dissatisfied customer can choose either to walk away giving no opportunity to resolve any dissatisfaction or voice it. Choosing to complain is effectively offering the company a chance to repair the damage, salvage the situation and successfully increase the chance continuing business again.
We do know the unattractive side Program Management work, while it represent a rich source of to illuminate a company's overall service performance and becomes more useful than any compliment.
Complaints are gifts when well managed, they can:
1. Provide complimentary business insights you would otherwise pay a research company to produce.
Direct customer's complain provides information of what they want and do not want, please or annoy them, enable you make adjustment to marketing strategies and processes, and stay ahead of competitors. Complaints alert us on potential personnel problem - since employees seldom admit mistakes.
2. Give the company a second chance to salvage the situation with the customer.
Existing customer do hope the problem is fixed fast so they can generate positive word-of-mouth publicly as reference to potential customers.
3. Turn indifferent customers into advocates.
Regardless major or minor complaints, it enable a company to form tight relationships reaching out and making and effort to be available and accountable to all customers will inspire a sense of trust and loyalty.
Kacak5 Management
Wednesday, 18 November 2009
Sometimes it's better to be an Introvert
Program words of wisdom:-
Always think twice before you say something, because sometimes accident do happen.
One of the company I had worked with did a personally evaluation on Introvert and Extrovert. Briefly, Introvert are rather careful of their actions and took some seconds to process their thoughts before speaking out. Extrovert, on the other hand,are more daring and shoots out immediately what they wants to say. Company having many customers does not share one customer's information to the other and would prefer Introvert to manage confidentiality when dealing with other client.
My jaw drops when a brave extrovert executive says, "we had proven capable of giving 15% discount to one customer Z so this should not be a problem". FYI, customer B usually give 3~5% annual discount was equally surprised.
Here's another joke.
There were these 4 guys --- Mr. Russian, Mr. German, Mr. Kkkkkkkk (not to offend any nationality & Mr. French, who together found this small genie bottle. When they rubbed the bottle, a genie appeared.
Thankful that the 4 guys had released him out of the bottle, he said : " Next to you all are 4 swimming pools, I will give each of you a wish. When you run towards the pool and jump, you shout what you want the pool of water to become, then your wish will come true. "
Mr. French wanted to start. He ran towards the pool, jumped and shouted : " Wine ! " The pool immediately changed into a pool of wine. Mr. Frenchman was very happy, swimming and drinking from the pool.
Next is the Mr. Russian's turn. He did the same and shouted : " Vodka ! " and immersed himself into a pool of vodka.
The Mr. German was next and he jumped and shouted : " Beer ! " He was likewise very contented with his beer-filled pool.
The last is the Kkkkkk (not to offend any nationality). He was running towards the pool when suddenly he steps on a banana peel. He slipped towards the pool and shouted, " Shit !!!!!!!........."
Kacak5 Management
Always think twice before you say something, because sometimes accident do happen.
One of the company I had worked with did a personally evaluation on Introvert and Extrovert. Briefly, Introvert are rather careful of their actions and took some seconds to process their thoughts before speaking out. Extrovert, on the other hand,are more daring and shoots out immediately what they wants to say. Company having many customers does not share one customer's information to the other and would prefer Introvert to manage confidentiality when dealing with other client.
My jaw drops when a brave extrovert executive says, "we had proven capable of giving 15% discount to one customer Z so this should not be a problem". FYI, customer B usually give 3~5% annual discount was equally surprised.
Here's another joke.
There were these 4 guys --- Mr. Russian, Mr. German, Mr. Kkkkkkkk (not to offend any nationality & Mr. French, who together found this small genie bottle. When they rubbed the bottle, a genie appeared.
Thankful that the 4 guys had released him out of the bottle, he said : " Next to you all are 4 swimming pools, I will give each of you a wish. When you run towards the pool and jump, you shout what you want the pool of water to become, then your wish will come true. "
Mr. French wanted to start. He ran towards the pool, jumped and shouted : " Wine ! " The pool immediately changed into a pool of wine. Mr. Frenchman was very happy, swimming and drinking from the pool.
Next is the Mr. Russian's turn. He did the same and shouted : " Vodka ! " and immersed himself into a pool of vodka.
The Mr. German was next and he jumped and shouted : " Beer ! " He was likewise very contented with his beer-filled pool.
The last is the Kkkkkk (not to offend any nationality). He was running towards the pool when suddenly he steps on a banana peel. He slipped towards the pool and shouted, " Shit !!!!!!!........."
Kacak5 Management
Monday, 16 November 2009
Project a confident image
Program words of wisdom:-
"Self confidence is the requisite to great undertakings."
We do know most of the works done by the Program Management team in the Electronics Manufacturing Services environment are to service the existing client. I do emphasise it further as to grow the business with positive referrals instead. We have to project a positive confident professional image regardless if there are some screw-up happening to indicate we are still in control of the storm.
Successful people are usually people with confident to spurs them on despite the obstacles before them. Here are the 5 tips
1. Be positive
Believe in your abilities and talent to do anything you want and engage in positive talk. Start with a positive attitude daily like assume . " today is going to be a great day for me. I am going to do my best."
2.Visualise success
Visualising the various successes you had achieved previously do motivate you to move on to the next level and gives the exhilaration victory. Just like a video game, even if you failed, the previous success factor will spurs you to find winning ways
3. Improve your image
The way you dress, posture, voice and body language speaks volumes.
Avoid vocalised pauses like "er", "um", "uh" or "well" , as these indicate you are not sure of the situation. Even qualifiers like, " maybe", " I can't". Avoid hidden nervous action like fiddling your pen or ring, arm crossing, and looking away from your client.
Dress appropriately adopting a relaxed posture & poise, walk tall, sit confidently do project you are in control. Eye contact do establishes confidence Sit in front or nearer to where the action is to participate by asking questions. When someone is speaking, lean forward, nod and smile indicating your interest and respect.
4. Prepare well for an event
When you are well prepare, you exude confidence with organised thoughts and could enthusiastically present clearly. Do your research ensuring your facts are right, rehearse the points and arguments using words and phrases familiar to you.
5. Leave your comfort zone
Offer your service to work on something new ensuring yourself, "I can succeed".
If you can have confidence in your self, you generate positive energy. great determination and drive within you helping you to face the challenges, overcome the odds, the hurdles, the hiccups and bumps. Your client will have great confidence knowing anything they provided is in proper control.
Kacak5 Management
"Self confidence is the requisite to great undertakings."
We do know most of the works done by the Program Management team in the Electronics Manufacturing Services environment are to service the existing client. I do emphasise it further as to grow the business with positive referrals instead. We have to project a positive confident professional image regardless if there are some screw-up happening to indicate we are still in control of the storm.
Successful people are usually people with confident to spurs them on despite the obstacles before them. Here are the 5 tips
1. Be positive
Believe in your abilities and talent to do anything you want and engage in positive talk. Start with a positive attitude daily like assume . " today is going to be a great day for me. I am going to do my best."
2.Visualise success
Visualising the various successes you had achieved previously do motivate you to move on to the next level and gives the exhilaration victory. Just like a video game, even if you failed, the previous success factor will spurs you to find winning ways
3. Improve your image
The way you dress, posture, voice and body language speaks volumes.
Avoid vocalised pauses like "er", "um", "uh" or "well" , as these indicate you are not sure of the situation. Even qualifiers like, " maybe", " I can't". Avoid hidden nervous action like fiddling your pen or ring, arm crossing, and looking away from your client.
Dress appropriately adopting a relaxed posture & poise, walk tall, sit confidently do project you are in control. Eye contact do establishes confidence Sit in front or nearer to where the action is to participate by asking questions. When someone is speaking, lean forward, nod and smile indicating your interest and respect.
4. Prepare well for an event
When you are well prepare, you exude confidence with organised thoughts and could enthusiastically present clearly. Do your research ensuring your facts are right, rehearse the points and arguments using words and phrases familiar to you.
5. Leave your comfort zone
Offer your service to work on something new ensuring yourself, "I can succeed".
If you can have confidence in your self, you generate positive energy. great determination and drive within you helping you to face the challenges, overcome the odds, the hurdles, the hiccups and bumps. Your client will have great confidence knowing anything they provided is in proper control.
Kacak5 Management
Friday, 13 November 2009
Never assume anything
Program words of wisdom:-
Never assume you knows everything without checking first
Standing in front of a shredder with a piece of paper in his hand, " Listen," said the CEO, " this is a very sensitive and important document, and my secretary has left. Can you make this thing work?"
"Certainly," said the young executive.
He turned the machine on, inserted the paper, and pressed the start button.
"Excellent, excellent! " said the CEO as his paper disappeared inside the shredder machine. " I just need one copy. "
MORAL OF THE STORY: NEVER, NEVER ASSUME THAT YOUR BOSS KNOWS EVERYTHING
Kacak5 Management
Never assume you knows everything without checking first
Standing in front of a shredder with a piece of paper in his hand, " Listen," said the CEO, " this is a very sensitive and important document, and my secretary has left. Can you make this thing work?"
"Certainly," said the young executive.
He turned the machine on, inserted the paper, and pressed the start button.
"Excellent, excellent! " said the CEO as his paper disappeared inside the shredder machine. " I just need one copy. "
MORAL OF THE STORY: NEVER, NEVER ASSUME THAT YOUR BOSS KNOWS EVERYTHING
Kacak5 Management
Wednesday, 11 November 2009
Convince your boss
Program words of wisdom:-
If Program’s Gantt Chart content is allowed to change freely the rate of change will exceed the rate of progress.
Program Management needs lots of senior management support and bosses and without it, we often rant and rave telling colleague negative stories. But think again, "did you present in a right way?" to sell your ideas more effectively to your boss?
1. Start off on a positive note
Bringing positive attitude will put your boss at ease to be receptive to your message. Check the "weather" for clues about your boss's mood. Even greeting him "Can I take up some of your time?" and listen to how he replies. Make an excuse to defer the meeting if the "weather" is not good.
2.Present facts and figures, not just opinions.
Opinion can easily be challenged while valid facts and figures will be tough to question. Being unprepared will make you look incompetent and unprofessional. A very high risk to decide to your favour.
3. Empathise with your boss
Imagine this scenario. Your boss receive news from HQ to drastically cut cost. You approach him and say "The old machine is slow while I had quotes for a new machine at US$200K". I am sure the approval is slim.
If you say, "We have confirm orders for 15K pcs for the next 5 months. The old machine is producing 5 pcs/ hour and running 24 hours x 7 days on overtime. The new machine costing US$200K is capable of 30 pcs/ hour on 7 hours x 5 days, without overtime, we will recover our cost of investment within 3 months or 10K pieces and it will be clean profits from there onwards." By providing facts and figures and emphasizing cost effectiveness, you are likely to get your boss approval as he could present the expenses logically.
4. Don't raise problems walkout possible solutions.
Aways have some possible solutions in mind when presenting a problem to your boss. Influence him into agreeing with a likely positive outcome to your solution. Say "Do you think we should.....?". If he says yes, it becomes his idea & you get the commitment, never mind it's your idea in the first place.
5. Get commitment by fixing specifics
Agreement without commitment are wasted efforts! Set your boss a date, time for next meeting, dateline to accomplish, or budget deadline. If it's a big project, make a gantt chart for commitment.
Remember to speak with confidence and conviction projecting yourself as a problem solver to your boss.
Kacak5 Management
If Program’s Gantt Chart content is allowed to change freely the rate of change will exceed the rate of progress.
Program Management needs lots of senior management support and bosses and without it, we often rant and rave telling colleague negative stories. But think again, "did you present in a right way?" to sell your ideas more effectively to your boss?
1. Start off on a positive note
Bringing positive attitude will put your boss at ease to be receptive to your message. Check the "weather" for clues about your boss's mood. Even greeting him "Can I take up some of your time?" and listen to how he replies. Make an excuse to defer the meeting if the "weather" is not good.
2.Present facts and figures, not just opinions.
Opinion can easily be challenged while valid facts and figures will be tough to question. Being unprepared will make you look incompetent and unprofessional. A very high risk to decide to your favour.
3. Empathise with your boss
Imagine this scenario. Your boss receive news from HQ to drastically cut cost. You approach him and say "The old machine is slow while I had quotes for a new machine at US$200K". I am sure the approval is slim.
If you say, "We have confirm orders for 15K pcs for the next 5 months. The old machine is producing 5 pcs/ hour and running 24 hours x 7 days on overtime. The new machine costing US$200K is capable of 30 pcs/ hour on 7 hours x 5 days, without overtime, we will recover our cost of investment within 3 months or 10K pieces and it will be clean profits from there onwards." By providing facts and figures and emphasizing cost effectiveness, you are likely to get your boss approval as he could present the expenses logically.
4. Don't raise problems walkout possible solutions.
Aways have some possible solutions in mind when presenting a problem to your boss. Influence him into agreeing with a likely positive outcome to your solution. Say "Do you think we should.....?". If he says yes, it becomes his idea & you get the commitment, never mind it's your idea in the first place.
5. Get commitment by fixing specifics
Agreement without commitment are wasted efforts! Set your boss a date, time for next meeting, dateline to accomplish, or budget deadline. If it's a big project, make a gantt chart for commitment.
Remember to speak with confidence and conviction projecting yourself as a problem solver to your boss.
Kacak5 Management
Monday, 9 November 2009
Perform better, sell more!
Program words of wisdom:-
Program’s right answers to wrong questions are just as wrong as Program’s wrong answers to right questions.
1. Impact
We learn faster if we are interested and curious about the subject matter. It help if employees are in the best environment to support learning when the mentors are well prepared and in sync. The impact of new material should have an emotional appeal that can be transferred into a new application and skill.
2. Repetition
Repeat anything often enough with conviction and it becomes part of you. After learning strategies and statements that worked and adapting them, we could use these knowledge at the right time to bring benefits to our customers and company.
3. Utilisation
Basic law of possession, "use it or lose it". Meeting decision makers about your products/ services and being prepared at the right time is vital to sales success. Learning all your company offering and presenting in an organised manner utilising the "golden hour" to schedule meeting as many people as possible.
A Factory experience.
A medical customer came to visit while a Process Engineer ask what kind of quality level would be required. The customer replied " IPC Class 3". The surprised Engineer asked, "what's that?"
I suggested a separate internal discussion and explain the Process Engineer needs to read more.
In the electronics manufacturing environment, IPC Class 3 would meant "IPC-A-610-D, Class 3". This is an international workmanship quality level documented limit where we refers to in case of dispute. Ranging from Class 1 (lowest level) to Class 3 (highest level), even the Class 3 have their minimum quality tolerance.
The Quality Manager knows the customer is satisfied with our workmanship quality but was surprised by the poor product knowledge of new staff member. Now we have frequent written pop quizzes with pictures of acceptable limits until the staff learnt all of them.
Kacak5 Management
Program’s right answers to wrong questions are just as wrong as Program’s wrong answers to right questions.
To perform well in business, core business teams and leaders must learn the basic fundamentals of their industry, to out-think and out-perform competitors.
Knowing how to acquire information and transferring it into knowledge is vital to Program and Business Managers. Here are the 3 insights to boosting your sales.1. Impact
We learn faster if we are interested and curious about the subject matter. It help if employees are in the best environment to support learning when the mentors are well prepared and in sync. The impact of new material should have an emotional appeal that can be transferred into a new application and skill.
2. Repetition
Repeat anything often enough with conviction and it becomes part of you. After learning strategies and statements that worked and adapting them, we could use these knowledge at the right time to bring benefits to our customers and company.
3. Utilisation
Basic law of possession, "use it or lose it". Meeting decision makers about your products/ services and being prepared at the right time is vital to sales success. Learning all your company offering and presenting in an organised manner utilising the "golden hour" to schedule meeting as many people as possible.
A Factory experience.
A medical customer came to visit while a Process Engineer ask what kind of quality level would be required. The customer replied " IPC Class 3". The surprised Engineer asked, "what's that?"
I suggested a separate internal discussion and explain the Process Engineer needs to read more.
In the electronics manufacturing environment, IPC Class 3 would meant "IPC-A-610-D, Class 3". This is an international workmanship quality level documented limit where we refers to in case of dispute. Ranging from Class 1 (lowest level) to Class 3 (highest level), even the Class 3 have their minimum quality tolerance.
The Quality Manager knows the customer is satisfied with our workmanship quality but was surprised by the poor product knowledge of new staff member. Now we have frequent written pop quizzes with pictures of acceptable limits until the staff learnt all of them.
Kacak5 Management
Saturday, 7 November 2009
Hiring overqualified staffs
Program words of wisdom:-
If it can go wrong it will - Murphy's law.
If it can't possibly go wrong, it will - O'Malley's corollary to Murphy's law.
It will go wrong in the worst possible way - Sod's law.
If there is a 50% chance of something going wrong then 9 times out of 10 it will.
In the mid '80s, I had a guy Mr Z (same age as me) reporting to me at work who did the extra one year secondary "Remove Class" while I went straight to "Form 1" hence I had graduated earlier, 1 year lead start working experience to be his boss. After a few years, he left for another organisation. The Plant is closing down, so I moved on attending job interview with another organisation CEO. I got the new job and was surprisingly introduced to Mr Z as my new boss! Respecting each other's role, we work fine for over 3 years having him as my boss, knowing I could be overqualified to be his subordinate.
Back to 2009, I do prefer having overqualified staff reporting to me. Overqualified could range from the amount of experience, education or credentials, was a more senior role or title or highly paid previously.
Here are the 3 key benefits of having them on board my team.
Overqualified candidates
1.usually have a better capabilities to do the job immediately and quickly add value with very short learning curve, and many contingency ideas on how to resolve issues.
2. add value beyond role. Approaching task differently, they thinks beyond the role and foresee other issues and possibilities, seeing broader perspective on other stakeholders.
3. provide build-in-bench strength to the organisation, ability to expand his responsibilities.
Conventional wisdom suggest otherwise, while not every situation are ideal, overqualified candidates may prove to be huge and unexpected assets to our organisation.
Kacak5 Management
If it can go wrong it will - Murphy's law.
If it can't possibly go wrong, it will - O'Malley's corollary to Murphy's law.
It will go wrong in the worst possible way - Sod's law.
If there is a 50% chance of something going wrong then 9 times out of 10 it will.
In the mid '80s, I had a guy Mr Z (same age as me) reporting to me at work who did the extra one year secondary "Remove Class" while I went straight to "Form 1" hence I had graduated earlier, 1 year lead start working experience to be his boss. After a few years, he left for another organisation. The Plant is closing down, so I moved on attending job interview with another organisation CEO. I got the new job and was surprisingly introduced to Mr Z as my new boss! Respecting each other's role, we work fine for over 3 years having him as my boss, knowing I could be overqualified to be his subordinate.
Back to 2009, I do prefer having overqualified staff reporting to me. Overqualified could range from the amount of experience, education or credentials, was a more senior role or title or highly paid previously.
Here are the 3 key benefits of having them on board my team.
Overqualified candidates
1.usually have a better capabilities to do the job immediately and quickly add value with very short learning curve, and many contingency ideas on how to resolve issues.
2. add value beyond role. Approaching task differently, they thinks beyond the role and foresee other issues and possibilities, seeing broader perspective on other stakeholders.
3. provide build-in-bench strength to the organisation, ability to expand his responsibilities.
Conventional wisdom suggest otherwise, while not every situation are ideal, overqualified candidates may prove to be huge and unexpected assets to our organisation.
Kacak5 Management
Wednesday, 4 November 2009
High Flying Program Manager
Program words of wisdom:-
The most successful Program Managers have perfected the skill of being comfortable when being uncomfortable.
A man is flying in a hot air balloon and realizes he is lost. He reduces height and spots a man down below. He lowers the balloon further and shouts: "Excuse me, can you help me? I promised my friend. I would meet him half an hour ago, but I don't know where I am."
The man below says, "Yes, you are in a hot air balloon, hovering approximately 30 feet above this field. You are between 40 and 42 degrees North latitude, and between 58 and 60 degrees West longitude."
"You must be a programmer," says the balloonist.
"I am," replies the man. "How did you know?"
"Well," says the balloonist, "everything you have told me is technically correct, but I have no idea what to make of your information, and the fact is I am still lost."
The man below says, "You must be a Program manager"
"I am," replies the balloonist, "but how did you know?"
"Well," says the man, "you don't know where you are or where you are going. You have made a promise which you have no idea how to keep, and you expect me to solve your problem. The fact is you are in the exact same position you were in before we met, but now it is somehow my fault."
Ha! Ha! Ha!
Kacak5 Management
The most successful Program Managers have perfected the skill of being comfortable when being uncomfortable.
A man is flying in a hot air balloon and realizes he is lost. He reduces height and spots a man down below. He lowers the balloon further and shouts: "Excuse me, can you help me? I promised my friend. I would meet him half an hour ago, but I don't know where I am."
The man below says, "Yes, you are in a hot air balloon, hovering approximately 30 feet above this field. You are between 40 and 42 degrees North latitude, and between 58 and 60 degrees West longitude."
"You must be a programmer," says the balloonist.
"I am," replies the man. "How did you know?"
"Well," says the balloonist, "everything you have told me is technically correct, but I have no idea what to make of your information, and the fact is I am still lost."
The man below says, "You must be a Program manager"
"I am," replies the balloonist, "but how did you know?"
"Well," says the man, "you don't know where you are or where you are going. You have made a promise which you have no idea how to keep, and you expect me to solve your problem. The fact is you are in the exact same position you were in before we met, but now it is somehow my fault."
Ha! Ha! Ha!
Kacak5 Management
Monday, 2 November 2009
Get to know your staff better
Program words of wisdom:-
Management is getting work done through other.
We spent most of our waking hours at work. Work should give meaning to our life even as it gives us an identity. Employee are happy when we find our work "meaningful" or more than"just a job". Key contributing factors Program Managers should know are good work environment and positive relationships with colleagues and managers who respect, recognise and acknowledge them and their values.
Know your teammates
Try checking if you know if your team mates are married? how many kids? where do they stay? It drove home a point- these are people you work with everyday and their families and loved ones are as important to them as your loved one are to you.
Make small talk
Make a mental note of what they say, sometimes, it's the little thing that matter. Hold a "not about work" tea-break discussion. It's amazing the number of things you can find out about the people you work with. It like opening a secret door to your people's hearts.
Break down barriers
We will become entwined with the lives of the people we work closely with, spending more time with your colleague than with your families. Understand peoples lives and giving them some leeway at times build bonds--it does not mean that we, as their leader, lose our objectivity.
Letting go
Leaders do feel resentful when someone they held close, leave the company. People also rally around good bosses and stay with them.
Tough love
A good leader sets things right, meaning " I care about you but I don't like the way you work, and if you don't change, we will have a difficult time working together in the future." A Program Manager need to be firm about what is acceptable behaviour from his team.
An attitude of gratitude
Seeing your team going the extra mile for you is a very humbling experience. What makes people do that for you? Good leaders are the ones who often say complimentary things about their team members, shaping and moulding their behaviour. Leaders see potential, capability and skill in their teams and encourage these aspects to grow.
Program Manager should be optimistically say " I am very blessed; I have a really great team.". Try it and see the results.
Kacak5 Management
Management is getting work done through other.
We spent most of our waking hours at work. Work should give meaning to our life even as it gives us an identity. Employee are happy when we find our work "meaningful" or more than"just a job". Key contributing factors Program Managers should know are good work environment and positive relationships with colleagues and managers who respect, recognise and acknowledge them and their values.
Know your teammates
Try checking if you know if your team mates are married? how many kids? where do they stay? It drove home a point- these are people you work with everyday and their families and loved ones are as important to them as your loved one are to you.
Make small talk
Make a mental note of what they say, sometimes, it's the little thing that matter. Hold a "not about work" tea-break discussion. It's amazing the number of things you can find out about the people you work with. It like opening a secret door to your people's hearts.
Break down barriers
We will become entwined with the lives of the people we work closely with, spending more time with your colleague than with your families. Understand peoples lives and giving them some leeway at times build bonds--it does not mean that we, as their leader, lose our objectivity.
Letting go
Leaders do feel resentful when someone they held close, leave the company. People also rally around good bosses and stay with them.
Tough love
A good leader sets things right, meaning " I care about you but I don't like the way you work, and if you don't change, we will have a difficult time working together in the future." A Program Manager need to be firm about what is acceptable behaviour from his team.
An attitude of gratitude
Seeing your team going the extra mile for you is a very humbling experience. What makes people do that for you? Good leaders are the ones who often say complimentary things about their team members, shaping and moulding their behaviour. Leaders see potential, capability and skill in their teams and encourage these aspects to grow.
Program Manager should be optimistically say " I am very blessed; I have a really great team.". Try it and see the results.
Kacak5 Management
Wednesday, 28 October 2009
Program Management Code Words
Program words of wisdom:-
Quantitative Program management is for predicting cost and schedule overruns well in advance.
Here are the codes!
What he tells you
What it actually means
Average blended, fully-loaded rate schedule
I don't have any idea what the average rate is, so I'm making up a number and declaring it to be correct. Since no one else has any idea either, it is unlikely that I'll get caught.
How much will the BOM cost?
I need a number that I can nail you with later when the Program fails due to cost over-run
How much will the Memory IC cost?
I need a good estimate ...and make it cheap.
The Program is green
The Program is red but we'll have that fixed in no time. Besides, if I report red that would make the VP look bad to start scolding me.
The Program is yellow
The Program is red and I can't hide it entirely, so I'll say yellow. If the real red status ever gets out it will cost me my job.
The Program is red
It's a good thing I have that job interview tomorrow.
Critical Path
Quickest route to the outhouse/ Toilet
Privily
See Critical Path
Kacak5 Management
Quantitative Program management is for predicting cost and schedule overruns well in advance.
Here are the codes!
What he tells you
What it actually means
Average blended, fully-loaded rate schedule
I don't have any idea what the average rate is, so I'm making up a number and declaring it to be correct. Since no one else has any idea either, it is unlikely that I'll get caught.
How much will the BOM cost?
I need a number that I can nail you with later when the Program fails due to cost over-run
How much will the Memory IC cost?
I need a good estimate ...and make it cheap.
The Program is green
The Program is red but we'll have that fixed in no time. Besides, if I report red that would make the VP look bad to start scolding me.
The Program is yellow
The Program is red and I can't hide it entirely, so I'll say yellow. If the real red status ever gets out it will cost me my job.
The Program is red
It's a good thing I have that job interview tomorrow.
Critical Path
Quickest route to the outhouse/ Toilet
Privily
See Critical Path
Kacak5 Management
Tuesday, 27 October 2009
Money in the bank
Program words of wisdom:-
When we takes care of the company, the company will takes care of you....... provide you inform the CEO of all the good deeds and cost savings you did.
Kacak5 Management
When we takes care of the company, the company will takes care of you....... provide you inform the CEO of all the good deeds and cost savings you did.
Dealing with past-due accounts is not everybody’s cup of tea, but it has an important role and significant impact on the financial state of the business.
Program Management undertakes the well being of the business. When the company’s Finance Department fails to get the payment, this affect cash flow, increase collection expenses and erode profit margins. We do know the ability to collect unpaid accounts deteriorates at an average of 10% each month, and after a year, the likelihood of collecting is just 25%.
Interactive notification can reduce collection cost like stamps, paper and phone bills. Invoice and reminder letter can be delivered at a faster rate using voice, e-mail, fax and SMS.
Shorten the collection period
Start using payment due & late payment reminders and proactive approach improves early payment cycle. A company improves its average collection periods by contacting customers when the payment was almost due will dramatically increase their collection rates & capture payments before customers default.
Increase contact rates
Interactive notifications enables busy signals or answering machines, call backs to be processed automatically until the contact is reached
Enhance customer relationships
Automated calls are less intimidating than a phone call and more effective than direct mail. By contacting a customer is a non-threatening manner, awkward situation can be avoided and cordial customer relationship maintained,.
Private and consistent message
Improve the consistency of message to customers by scripting a pre-recorded message with the appropriate tone. Sending a well targeted message, whether it is a gentle reminder or formal request for payment, leaves a better image of the company.
With the right system in place, substantial improvements can be made to the business cash flow, resulting in increase profit margin and eventually money in the bank for the company.
Kacak5 Management
Wednesday, 21 October 2009
Program Manager's perspective to Job Search Jargon
Program words of wisdom:-
"The same work under the same conditions will be estimated differently by ten different estimators or by one estimator at ten different times". Jargon will also be interpreted differently.
Being with a group to discuss about the Job market situation, we joking twisted the advertisement's jargon into a strange meaning. Whether you are a student looking for that first time or summer job or a long time veteran looking for a change of pace, this JOB SEARCH JARGON should help you get on your way...
You do need to ponder further on the messages.
COMPETITIVE SALARY:
We remain competitive by paying less than our competitors.
FLEXIBLE HOURS:
Work 55 hours; get paid for 37.5 hours. Executives have to be flexible on the hours and do not get overtime pays.
GOOD COMMUNICATION SKILLS:
Management communicates, you listen, figure out what they want you to do.
ABILITY TO HANDLE A HEAVY WORKLOAD:
You whine, you're fired.
CAREER-MINDED:
We expect that you will want to flip hamburgers until you are 70.
SELF-MOTIVATED:
Management won't answer questions
SOME OVERTIME REQUIRED:
Some time each night and some time each weekend
DUTIES WILL VARY:
Anyone in the office can boss you around.
COMPETITIVE ENVIRONMENT:
We have a lot of turnover.
SALES POSITION REQUIRING MOTIVATED SELF-STARTER:
We're not going to supply you with leads; there's no base salary; you'll wait 30 days for your first commission check.
CASUAL WORK ATMOSPHERE:
We don't pay enough to expect that you'll dress up; well, a couple of the real daring guys wear earrings.
SOME PUBLIC RELATIONS REQUIRED:
If we're in trouble, you'll go on TV and get us out of it.
SEEKING CANDIDATES WITH A WIDE VARIETY OF EXPERIENCE:
You'll need it to replace three people who just left.
PROBLEM-SOLVING SKILLS A MUST:
You're walking into a company in perpetual chaos.
These are a lot of jokes for today.
Kacak5 Management
"The same work under the same conditions will be estimated differently by ten different estimators or by one estimator at ten different times". Jargon will also be interpreted differently.
Being with a group to discuss about the Job market situation, we joking twisted the advertisement's jargon into a strange meaning. Whether you are a student looking for that first time or summer job or a long time veteran looking for a change of pace, this JOB SEARCH JARGON should help you get on your way...
You do need to ponder further on the messages.
COMPETITIVE SALARY:
We remain competitive by paying less than our competitors.
FLEXIBLE HOURS:
Work 55 hours; get paid for 37.5 hours. Executives have to be flexible on the hours and do not get overtime pays.
GOOD COMMUNICATION SKILLS:
Management communicates, you listen, figure out what they want you to do.
ABILITY TO HANDLE A HEAVY WORKLOAD:
You whine, you're fired.
CAREER-MINDED:
We expect that you will want to flip hamburgers until you are 70.
SELF-MOTIVATED:
Management won't answer questions
SOME OVERTIME REQUIRED:
Some time each night and some time each weekend
DUTIES WILL VARY:
Anyone in the office can boss you around.
COMPETITIVE ENVIRONMENT:
We have a lot of turnover.
SALES POSITION REQUIRING MOTIVATED SELF-STARTER:
We're not going to supply you with leads; there's no base salary; you'll wait 30 days for your first commission check.
CASUAL WORK ATMOSPHERE:
We don't pay enough to expect that you'll dress up; well, a couple of the real daring guys wear earrings.
SOME PUBLIC RELATIONS REQUIRED:
If we're in trouble, you'll go on TV and get us out of it.
SEEKING CANDIDATES WITH A WIDE VARIETY OF EXPERIENCE:
You'll need it to replace three people who just left.
PROBLEM-SOLVING SKILLS A MUST:
You're walking into a company in perpetual chaos.
These are a lot of jokes for today.
Kacak5 Management
Monday, 19 October 2009
How do you define Professional and Personal ethics?
Program words of wisdom:-
"Program management is just common sense - the trouble is common sense isn't very common in many organisation".
I am still job hunting after being lay ed-off and had been applying jobs from many companies. One of the potential employer requires me to write a 700 words essay on "How do you define Professional and Personal ethics? ". Here is what I had submitted and I do pray some kind organisation will employ me.
PERSONAL ETHNICS, integrity and honesty will strongly influence a person's professional ethical conduct and are essential elements in a trusted leader.
Personal convictions to instinctively do what is right, defers individually on each of us to sense when we are off course and then initiate immediate correction. I am firmly convinced that integrity must be built from within.
My dad, a retired Army officer since 1983, had instilled a very strict upbringing on the family. Personal ethnics and convictions develop from family, community, education, religious/spiritual upbringing, and peer influence. The effect of is obvious as mention in the Bible: "Do not be deceived. Bad company corrupts good morals" (1 Cor. 15:33). We know drugs, fraud, lying and cheating result from the influence of peers.
We do understand that "honesty and integrity have been replaced in many business by a win-at-any-cost attitude that puts quality, expediency and personal gain above all else." This would not work for very long term business relationship to maintain.
Personal ethnics are the 'stuff' we absorb from our parents and immediate surroundings till adulthood of how we 'should' behave in any given situation and in the face of difficult situations.
Personal or Professional Ethnics decisions are as follows.
1. Justice versus mercy; that fairness, equity, and even-handed of the law often conflict with compassion, empathy, and love.
2. Short-term versus long-term: decisions when immediate needs or desires run counter to future goals or prospects.
3. Individual versus company; or as us versus them, self versus others,
PROFESSIONAL ETHNICS values that I would define as most important were responsibility, respect, fairness, and honesty.
RESPONSIBILITY; to take ownership for the decisions we make, the corrective actions we take, and the consequences that result based on the best interests of the company.
We fulfill the commitments that we undertake (we do what we say we will do) that are consistent with the company’s capability, our background, experience, skills, and qualifications.
We protect confidential information and uphold the policies, regulations and laws that govern our work, and profession.
We have to report unethical or illegal conduct, example; theft, fraud or bribery to management and to those affected by the conduct when they are proven by facts.
RESPECT; showing a high regard for ourselves, others, and the resources entrusted to us which may include people, money, and reputation of others.
Respect engenders trust, confidence, and performance excellence by fostering mutual cooperation — an environment where diverse views are encouraged.
We listen to others’ points of view, seeking to understand them and approach directly those persons with whom we have a conflict to negotiate. This will avoid gossip and negative remarks to undermine another person’s reputation.
We should not abuse our position to influence the decisions or actions of others in order to benefit personally at their expense.
FAIRNESS; to act impartially and objectively, free from competing self interest, prejudice, and favoritism by demonstrating transparency in our decision-making process.
We award opportunities equally and equal access to information to those who are authorized to have that information.
We avoid conflict of interest by making full disclosure to the affected stakeholders and after obtaining the consent of the stakeholders to proceed.
Favoritism and Discrimination would be to hire or fire, reward or punish, or award or deny contracts based on personal considerations or discriminate against others based on gender, race, age, religion or disability.
HONESTY; to act in a truthful manner in our communications to provide accurate and reliable information in a timely manner.
The confidence to share truthful bad news even when it may be poorly received or negative outcome without burying information or shifting blame to others.
We avoid taking credit for the positive achievements of others. Professionals should create an environment in which others feel safe to tell the truth.
We do not engage in behavior that is designed to deceive others, making misleading or false statements, stating half-truths, providing information out of context or withholding information that would render our statements as misleading or incomplete with intention of personal gain or at the expense of another.
Professional develops credibility by providing complete and accurate information.
Kacak5 Management
"Program management is just common sense - the trouble is common sense isn't very common in many organisation".
I am still job hunting after being lay ed-off and had been applying jobs from many companies. One of the potential employer requires me to write a 700 words essay on "How do you define Professional and Personal ethics? ". Here is what I had submitted and I do pray some kind organisation will employ me.
PERSONAL ETHNICS, integrity and honesty will strongly influence a person's professional ethical conduct and are essential elements in a trusted leader.
Personal convictions to instinctively do what is right, defers individually on each of us to sense when we are off course and then initiate immediate correction. I am firmly convinced that integrity must be built from within.
My dad, a retired Army officer since 1983, had instilled a very strict upbringing on the family. Personal ethnics and convictions develop from family, community, education, religious/spiritual upbringing, and peer influence. The effect of is obvious as mention in the Bible: "Do not be deceived. Bad company corrupts good morals" (1 Cor. 15:33). We know drugs, fraud, lying and cheating result from the influence of peers.
We do understand that "honesty and integrity have been replaced in many business by a win-at-any-cost attitude that puts quality, expediency and personal gain above all else." This would not work for very long term business relationship to maintain.
Personal ethnics are the 'stuff' we absorb from our parents and immediate surroundings till adulthood of how we 'should' behave in any given situation and in the face of difficult situations.
Personal or Professional Ethnics decisions are as follows.
1. Justice versus mercy; that fairness, equity, and even-handed of the law often conflict with compassion, empathy, and love.
2. Short-term versus long-term: decisions when immediate needs or desires run counter to future goals or prospects.
3. Individual versus company; or as us versus them, self versus others,
PROFESSIONAL ETHNICS values that I would define as most important were responsibility, respect, fairness, and honesty.
RESPONSIBILITY; to take ownership for the decisions we make, the corrective actions we take, and the consequences that result based on the best interests of the company.
We fulfill the commitments that we undertake (we do what we say we will do) that are consistent with the company’s capability, our background, experience, skills, and qualifications.
We protect confidential information and uphold the policies, regulations and laws that govern our work, and profession.
We have to report unethical or illegal conduct, example; theft, fraud or bribery to management and to those affected by the conduct when they are proven by facts.
RESPECT; showing a high regard for ourselves, others, and the resources entrusted to us which may include people, money, and reputation of others.
Respect engenders trust, confidence, and performance excellence by fostering mutual cooperation — an environment where diverse views are encouraged.
We listen to others’ points of view, seeking to understand them and approach directly those persons with whom we have a conflict to negotiate. This will avoid gossip and negative remarks to undermine another person’s reputation.
We should not abuse our position to influence the decisions or actions of others in order to benefit personally at their expense.
FAIRNESS; to act impartially and objectively, free from competing self interest, prejudice, and favoritism by demonstrating transparency in our decision-making process.
We award opportunities equally and equal access to information to those who are authorized to have that information.
We avoid conflict of interest by making full disclosure to the affected stakeholders and after obtaining the consent of the stakeholders to proceed.
Favoritism and Discrimination would be to hire or fire, reward or punish, or award or deny contracts based on personal considerations or discriminate against others based on gender, race, age, religion or disability.
HONESTY; to act in a truthful manner in our communications to provide accurate and reliable information in a timely manner.
The confidence to share truthful bad news even when it may be poorly received or negative outcome without burying information or shifting blame to others.
We avoid taking credit for the positive achievements of others. Professionals should create an environment in which others feel safe to tell the truth.
We do not engage in behavior that is designed to deceive others, making misleading or false statements, stating half-truths, providing information out of context or withholding information that would render our statements as misleading or incomplete with intention of personal gain or at the expense of another.
Professional develops credibility by providing complete and accurate information.
Kacak5 Management
Friday, 16 October 2009
SnapIT Screen Capture
Program words of wisdom:-
A verbal contract isn't worth the evidence it's written on.
Bad news does not improve with age and should be acted upon immediately.
Capture anything you see on your PC screen!
Don't waste time cropping your captures. Take a "snapshot" of anything exactly what you need, with just a click.Easy to Learn, Easy to Use!
Using SnapIt Screen Capture Software takes just three simple steps:
1. Start the program (click on the program's icon). It appears minimized in a system tray:
2. Click PrtScr (Print Screen) button and select with mouse what you need to capture on the screen. After selecting the region it is automatically copied to the clipboard.
3. Save a snapshot from the clipboard with any way you like:
- Open Microsoft Word and create new document. Press Ctrl+v combination and paste image from the clipboard to the document. Technical Writers often use this approach to describe program interfaces.
- Open Photoshop. Create new image file or open existed image file. Simply paste captured image from the clipboard (press Ctrl+v combination). This approach is convenient for Graphic Designers in order to make collages.
- Right mouse click on the SnapIt icon in a system tray and you will see the menu bellow. Choose "Save As" and save captured image as bmp, png, gif, jpg, etc file.
4. Use the Properties menu to define the hot key you want to press to take your screenshots
The most powerful feature of SnapIt:
In menu Properties you may switch on "Auto save images" option. It means that every time you capture image on your PC screen you don't need to save it! It will be saved automatically in the selected folder with selected image type. It is a very convenient feature for web designers who surf the Internet for new graphic ideas and want to save them in their local collection with one click.
Top features:
Supports hotkeys, auto-saving, clipboard Automatically copies screenshots to the clipboard Saves files in BMP, GIF, JPEG, PNG and TIFF formats Irreplaceable tool for Designers, Office Workers, Business People, Analysts and more Perfect for Technical Writers who have to describe interfaces, menus, buttons, etc.
Try SnapIt for FREE!
Discover how easy it is to take a "snapshot" of anything exactly what you need on your PC screen! http://www.digeus.com/products/snapit/snapit_screen_capture_3_5.html
Kacak5 Management
A verbal contract isn't worth the evidence it's written on.
Bad news does not improve with age and should be acted upon immediately.
Capture anything you see on your PC screen!
Don't waste time cropping your captures. Take a "snapshot" of anything exactly what you need, with just a click.Easy to Learn, Easy to Use!
Using SnapIt Screen Capture Software takes just three simple steps:
1. Start the program (click on the program's icon). It appears minimized in a system tray:
2. Click PrtScr (Print Screen) button and select with mouse what you need to capture on the screen. After selecting the region it is automatically copied to the clipboard.
3. Save a snapshot from the clipboard with any way you like:
- Open Microsoft Word and create new document. Press Ctrl+v combination and paste image from the clipboard to the document. Technical Writers often use this approach to describe program interfaces.
- Open Photoshop. Create new image file or open existed image file. Simply paste captured image from the clipboard (press Ctrl+v combination). This approach is convenient for Graphic Designers in order to make collages.
- Right mouse click on the SnapIt icon in a system tray and you will see the menu bellow. Choose "Save As" and save captured image as bmp, png, gif, jpg, etc file.
4. Use the Properties menu to define the hot key you want to press to take your screenshots
The most powerful feature of SnapIt:
In menu Properties you may switch on "Auto save images" option. It means that every time you capture image on your PC screen you don't need to save it! It will be saved automatically in the selected folder with selected image type. It is a very convenient feature for web designers who surf the Internet for new graphic ideas and want to save them in their local collection with one click.
Top features:
Supports hotkeys, auto-saving, clipboard Automatically copies screenshots to the clipboard Saves files in BMP, GIF, JPEG, PNG and TIFF formats Irreplaceable tool for Designers, Office Workers, Business People, Analysts and more Perfect for Technical Writers who have to describe interfaces, menus, buttons, etc.
Try SnapIt for FREE!
Discover how easy it is to take a "snapshot" of anything exactly what you need on your PC screen! http://www.digeus.com/products/snapit/snapit_screen_capture_3_5.html
Kacak5 Management
Wednesday, 14 October 2009
Business Proposal Ideas
Program words of wisdom:-
Planning is an unnatural process, doing something is much more fun. People make Gantt Chart works, Gantt Chart alone seldom makes people work.
Begin writing your business proposal with a brief summary that outline & identify who will be performing the day-to-day duties; identify the manager of the business venture and his or her responsibilities.
In the body of the business proposal, identify where the work will be performed, the cost, anticipated income and the methods of controlling quality. Submit a Gantt Chart schedule with milestones that states the length of time it will take to complete the propose business deal.
The Outline
Using an outline to generate a brief summary should begin with a list of the objectives or expectations, manpower, equipment and materials needed. Document the cost to start-up and operate on a monthly and annual basis because monthly expenses and income will fluctuate. If the business proposal is for a one-time only business deal include the investment required and the anticipated income.
An example of an objective or expectation would be "we expect to be able to sell US$10Million PCBA EMS business by soliciting target of 15 tier 2 customers."
Labor, Equipment and Materials Needed
Identifying the equipment or materials needed in your business proposal may read "our plan is to secure the services of a freelance EMS customer representatives."
Document the cost of the paper, and the fees to be paid to the EMS Customer Reps. Name the person who will manage the project and how long the project will take to complete.
Investment & Income
State the investment required implementing the project and the return on the investment in the body of the proposal. Include information that relates to your company and industry.
Document the facts used to determine the anticipated income, an example would be "we target the 1st US$1M sales income to be achieve by the 9th months."
Schedule
Base completion dates and milestones on information from those who will be performing the work. It may take a Sales Manager/ EMS Reps 4 weeks to solicit targeted business,3 months of RFQ and price negotiation, 2 months of Pilot Run and evaluation before the Mass Production P/Os are issued.
Research
Read proposals what have been successfully implemented. Use the business proposal models that are most like your business proposition.
Speak with all the major parties involved and make a list of the recommendations and implement the best options in your business proposal.
Kacak5 Management
Planning is an unnatural process, doing something is much more fun. People make Gantt Chart works, Gantt Chart alone seldom makes people work.
Begin writing your business proposal with a brief summary that outline & identify who will be performing the day-to-day duties; identify the manager of the business venture and his or her responsibilities.
In the body of the business proposal, identify where the work will be performed, the cost, anticipated income and the methods of controlling quality. Submit a Gantt Chart schedule with milestones that states the length of time it will take to complete the propose business deal.
The Outline
Using an outline to generate a brief summary should begin with a list of the objectives or expectations, manpower, equipment and materials needed. Document the cost to start-up and operate on a monthly and annual basis because monthly expenses and income will fluctuate. If the business proposal is for a one-time only business deal include the investment required and the anticipated income.
An example of an objective or expectation would be "we expect to be able to sell US$10Million PCBA EMS business by soliciting target of 15 tier 2 customers."
Labor, Equipment and Materials Needed
Identifying the equipment or materials needed in your business proposal may read "our plan is to secure the services of a freelance EMS customer representatives."
Document the cost of the paper, and the fees to be paid to the EMS Customer Reps. Name the person who will manage the project and how long the project will take to complete.
Investment & Income
State the investment required implementing the project and the return on the investment in the body of the proposal. Include information that relates to your company and industry.
Document the facts used to determine the anticipated income, an example would be "we target the 1st US$1M sales income to be achieve by the 9th months."
Schedule
Base completion dates and milestones on information from those who will be performing the work. It may take a Sales Manager/ EMS Reps 4 weeks to solicit targeted business,3 months of RFQ and price negotiation, 2 months of Pilot Run and evaluation before the Mass Production P/Os are issued.
Research
Read proposals what have been successfully implemented. Use the business proposal models that are most like your business proposition.
Speak with all the major parties involved and make a list of the recommendations and implement the best options in your business proposal.
Kacak5 Management
Monday, 12 October 2009
How Does a Business Proposal Work?
Program words of wisdom:-
A Program is one small step for the Sales Vice President, one giant leap for the Program Manager. Planning without action is futile, action without planning is fatal.
Business Proposal
If you need to present a business solicitation for a product or manufacturing service to get customers, a business proposal is the best format to use. By laying out the who, what, when, where and whys of your company's information, any potential buyer will have all the information needed to make an informed decision.
A business proposal not only gives your prospect needed information, but you as well. Once completed the proposal can act as a guideline when it comes time to put your preposition into action.
Features
The key points developed within a business proposal cover every aspect of your company in step-by-step detail. Areas to cover are
- Main goals of the business
The main goals of your business objectives will incorporate your company vision and the mission, or purpose, it serves.
- Products, and/or services offered
Provide a clear depiction of what you're offering and how it will benefit the customer
- Market analysis and marketing strategy
Break down who and where your target market is, along with their likes and dislikes, and how you plan to reach them
- Operational components of the business idea
List all aspects from start to finish of what is needed to put your idea into action. This includes buildings, production needs, marketing methods and inventory needs
- Financial plan
Based on listed operational needs, the financial plan forecasts how much money is needed, when it will be needed and how will repayment be made
Identification
Before starting a business proposal, two issues that you'll want to be clear on are the mission and vision for the business. Composing both a mission statement and a vision statement to start is a good way of focusing in on the strength of your business.
The vision statement will describe exactly what your idea will look like in 5, 10 and 20 years. It's an inspirational depiction of the business idea that should jump start your creativity and focus your plan. The mission statement is more so a statement of purpose explaining what needs your business idea will serve, who it will help and how.
If your prospect has made it this far through the proposal, there's a good chance she's interested in the idea. The products or services portion of your proposal can make or break the deal. Product features and customer benefits should be described in clear, concise words from the customers' point of view.
Effects
How your products/services will affect a particular target company is what the market analysis and marketing strategy portions of the proposal will cover. Presenting the likes and dislikes of a target company in relation to how your product/services will meet a need, lays out the business potential for your prospect. The marketing strategy will then map out a plan on how you will reach this target population.
The remainder of the proposal is the nuts and bolts portion of your proposition, (Project Management) listing in verbatim, every material and service that will be needed to get the business off the ground and the overall cost to accomplish it.
When done right, an effective business proposal engages the right prospect and leads him to a logical conclusion. Any questions, doubts or concerns the prospect may have are covered in a well crafted business proposal.
Kacak5 Management
A Program is one small step for the Sales Vice President, one giant leap for the Program Manager. Planning without action is futile, action without planning is fatal.
Business Proposal
If you need to present a business solicitation for a product or manufacturing service to get customers, a business proposal is the best format to use. By laying out the who, what, when, where and whys of your company's information, any potential buyer will have all the information needed to make an informed decision.
A business proposal not only gives your prospect needed information, but you as well. Once completed the proposal can act as a guideline when it comes time to put your preposition into action.
Features
The key points developed within a business proposal cover every aspect of your company in step-by-step detail. Areas to cover are
- Main goals of the business
The main goals of your business objectives will incorporate your company vision and the mission, or purpose, it serves.
- Products, and/or services offered
Provide a clear depiction of what you're offering and how it will benefit the customer
- Market analysis and marketing strategy
Break down who and where your target market is, along with their likes and dislikes, and how you plan to reach them
- Operational components of the business idea
List all aspects from start to finish of what is needed to put your idea into action. This includes buildings, production needs, marketing methods and inventory needs
- Financial plan
Based on listed operational needs, the financial plan forecasts how much money is needed, when it will be needed and how will repayment be made
Identification
Before starting a business proposal, two issues that you'll want to be clear on are the mission and vision for the business. Composing both a mission statement and a vision statement to start is a good way of focusing in on the strength of your business.
The vision statement will describe exactly what your idea will look like in 5, 10 and 20 years. It's an inspirational depiction of the business idea that should jump start your creativity and focus your plan. The mission statement is more so a statement of purpose explaining what needs your business idea will serve, who it will help and how.
If your prospect has made it this far through the proposal, there's a good chance she's interested in the idea. The products or services portion of your proposal can make or break the deal. Product features and customer benefits should be described in clear, concise words from the customers' point of view.
Effects
How your products/services will affect a particular target company is what the market analysis and marketing strategy portions of the proposal will cover. Presenting the likes and dislikes of a target company in relation to how your product/services will meet a need, lays out the business potential for your prospect. The marketing strategy will then map out a plan on how you will reach this target population.
The remainder of the proposal is the nuts and bolts portion of your proposition, (Project Management) listing in verbatim, every material and service that will be needed to get the business off the ground and the overall cost to accomplish it.
When done right, an effective business proposal engages the right prospect and leads him to a logical conclusion. Any questions, doubts or concerns the prospect may have are covered in a well crafted business proposal.
Kacak5 Management
Friday, 9 October 2009
Basics of Program Management
Program words of wisdom:-
The most successful Program Managers have perfected the skill of being comfortable when being uncomfortable. All Program Managers face problems on Monday mornings - good Program Managers are working on next Monday's problems.
Usually a Program Manager has several Projects to manage. The management of a project is usually the difference between failure and success. A good program manager can inspire, motivate and push their co-workers to the limits of ability and creativity. Once you have a good project, you need good management. When Programs are planned and implemented well, the business has the potential of advancing. This can happen with the help of a Program manager.
Definition of a Project
A Project is a temporary undertaking in which the purpose is to reach a specific and unique result. Certain provisions are specified and must be followed. Because a Program is temporary, there are clear start and end dates.
Role of Program Manager
A Program Manager is assigned the task of planning the Program and ensuring the desired end results are achieved. The success of a Program is determined by whether or not the Program was completed on time and within budget, has been accepted by the customer and has not disturbed the organization's work flow.
Skills of a Program Manager
A Program manager must have skills in the areas of communication, decision-making, problem solving, leadership, stress management, conflict resolution, negotiation, integrity, team-building and resource allocation. She must also have general knowledge of business management technology.
Program Management and Innovation
Innovative ideas can stem from Program management. The Program team plans and implements many new ideas that help the business continuously grow and evolve. Resources are organized and used in a way that helps to achieve these innovative goals.
Wow Programs
Wow Programs are intense Programs that bring much more to the organization than ordinary Programs. Program managers can create Wow Programs by taking ordinary jobs that nobody wants to do and turning them into something miraculous.
Kacak5 Management
The most successful Program Managers have perfected the skill of being comfortable when being uncomfortable. All Program Managers face problems on Monday mornings - good Program Managers are working on next Monday's problems.
Usually a Program Manager has several Projects to manage. The management of a project is usually the difference between failure and success. A good program manager can inspire, motivate and push their co-workers to the limits of ability and creativity. Once you have a good project, you need good management. When Programs are planned and implemented well, the business has the potential of advancing. This can happen with the help of a Program manager.
Definition of a Project
A Project is a temporary undertaking in which the purpose is to reach a specific and unique result. Certain provisions are specified and must be followed. Because a Program is temporary, there are clear start and end dates.
Role of Program Manager
A Program Manager is assigned the task of planning the Program and ensuring the desired end results are achieved. The success of a Program is determined by whether or not the Program was completed on time and within budget, has been accepted by the customer and has not disturbed the organization's work flow.
Skills of a Program Manager
A Program manager must have skills in the areas of communication, decision-making, problem solving, leadership, stress management, conflict resolution, negotiation, integrity, team-building and resource allocation. She must also have general knowledge of business management technology.
Program Management and Innovation
Innovative ideas can stem from Program management. The Program team plans and implements many new ideas that help the business continuously grow and evolve. Resources are organized and used in a way that helps to achieve these innovative goals.
Wow Programs
Wow Programs are intense Programs that bring much more to the organization than ordinary Programs. Program managers can create Wow Programs by taking ordinary jobs that nobody wants to do and turning them into something miraculous.
Kacak5 Management
Wednesday, 7 October 2009
How to Communicate Effectively as a Manager
Program words of wisdom:-
A great manager is being able to communicate effectively with your subordinates, superiors, and co-workers.
Mastering this art of communication can be difficult for new managers coming into a new role and having to learn how to deal with all the new personality types. Even experienced manager has to overcome this skill requirement. It can also be different for managers who have received a promotion and will now have to delegate to their peers. No matter what your situation and challenges, effective communication is necessary in order to succeed.
Here are a few tips on how to communicate effectively as a manager:
Step 1
Be a supervisor, not a friend.
It’s important to set the tone in the beginning, and let your subordinates know that you are first and foremost their boss, and then their friend. This can be extremely difficult if you were close before your promotion to manager and now you have to discipline them. True friends will understand not to overstep the boundaries and realize that you have a commitment to the company.
Step 2
Remember what it was like to be the subordinate.
Relate to your employees and although, at times, it’s necessary for you to be firm, try to be understanding. Do your best to solve problems that were issues when you were in that position. Accept feedback and praise suggestions.
Step 3
Lead by example.
If you are late to work everyday how do you expect your employees to show up on time? It’s important that you lead by example and show your employee’s what it’s like being a manager.
Step 4
Don’t only delegate—participate!
Employees will work harder for you if they see you work hard. If it takes longer to tell someone to do something for you than it takes for you to do it yourself, do it yourself! Asking your employee to pick something off the fax machine for you or send an email when you could have done it just as quickly and efficiently, it will make your employees resent you. Delegate respectfully and do not overuse your power.
Step 5
Reward good behavior.
If you have made budget this month, or if your employee has done an exceptional job, reward them! Gift certificates, holiday bonuses, lunch catered in, coffee and bagels are all nice gestures. Employees will be more excited to work hard and diligently if they know you really appreciate them. Show them you care.
Step 6
When giving constructive criticism to an employee, always mention the good.
Praise them for all the good stuff they have done and then let them down easy with the bad. Give them ample time to fix the problem, and discuss their goals and future expectations. Don’t let the problem get so bad that it cannot be solved.
Kacak5 Management
A great manager is being able to communicate effectively with your subordinates, superiors, and co-workers.
Mastering this art of communication can be difficult for new managers coming into a new role and having to learn how to deal with all the new personality types. Even experienced manager has to overcome this skill requirement. It can also be different for managers who have received a promotion and will now have to delegate to their peers. No matter what your situation and challenges, effective communication is necessary in order to succeed.
Here are a few tips on how to communicate effectively as a manager:
Step 1
Be a supervisor, not a friend.
It’s important to set the tone in the beginning, and let your subordinates know that you are first and foremost their boss, and then their friend. This can be extremely difficult if you were close before your promotion to manager and now you have to discipline them. True friends will understand not to overstep the boundaries and realize that you have a commitment to the company.
Step 2
Remember what it was like to be the subordinate.
Relate to your employees and although, at times, it’s necessary for you to be firm, try to be understanding. Do your best to solve problems that were issues when you were in that position. Accept feedback and praise suggestions.
Step 3
Lead by example.
If you are late to work everyday how do you expect your employees to show up on time? It’s important that you lead by example and show your employee’s what it’s like being a manager.
Step 4
Don’t only delegate—participate!
Employees will work harder for you if they see you work hard. If it takes longer to tell someone to do something for you than it takes for you to do it yourself, do it yourself! Asking your employee to pick something off the fax machine for you or send an email when you could have done it just as quickly and efficiently, it will make your employees resent you. Delegate respectfully and do not overuse your power.
Step 5
Reward good behavior.
If you have made budget this month, or if your employee has done an exceptional job, reward them! Gift certificates, holiday bonuses, lunch catered in, coffee and bagels are all nice gestures. Employees will be more excited to work hard and diligently if they know you really appreciate them. Show them you care.
Step 6
When giving constructive criticism to an employee, always mention the good.
Praise them for all the good stuff they have done and then let them down easy with the bad. Give them ample time to fix the problem, and discuss their goals and future expectations. Don’t let the problem get so bad that it cannot be solved.
Kacak5 Management
Monday, 5 October 2009
Friday, 2 October 2009
***hole Manager
Program words of wisdom:-
Nothing is impossible for the person who doesn’t have to do it.
The body parts argue over who should be in charge.
The brain says he should be in charge because he keeps everything running.
The blood says he should be in charge because he delivers oxygen to everything else.
The stomach says he should be in charge because he provides energy.
Suddenly, the rectum speaks up and says he should be in charge because he is in charge of getting rid of waste.
They all laugh at the rectum and call him names. Frustrated, the rectum shuts down and stops working. Soon the brain was hurting, the stomach was all bloated, and the blood was full of toxins. So, they gave in and let the rectum be in charge.
You do not always have to be smart to be in charge, just an ***hole.
Kacak5 Management
Nothing is impossible for the person who doesn’t have to do it.
The body parts argue over who should be in charge.
The brain says he should be in charge because he keeps everything running.
The blood says he should be in charge because he delivers oxygen to everything else.
The stomach says he should be in charge because he provides energy.
Suddenly, the rectum speaks up and says he should be in charge because he is in charge of getting rid of waste.
They all laugh at the rectum and call him names. Frustrated, the rectum shuts down and stops working. Soon the brain was hurting, the stomach was all bloated, and the blood was full of toxins. So, they gave in and let the rectum be in charge.
You do not always have to be smart to be in charge, just an ***hole.
Kacak5 Management
Thursday, 1 October 2009
Boost your business with referrals
Business words of wisdom:-
"Program Management is in the business of building relationship bridges"- Albert Ho
Referrals are an extension of business networking. If your existing customers like your services and are totally satisfied, there is a good chance that they will recommend you to others. People will not necessarily sing praises unless you take various actions of getting referrals.
Ask people
Ask your existing customers if there is anyone they know who could use your service. If your contact window is leaving for a new job, ask to maintain contacts and the new employer could use the your contact window as referee name.
Offer Incentives
Offer a discount or a prize to your existing customer who refers you to a new customer. Or offer an "introduction fee" to anyone who refers a new business.
Have a referral form
You could also makes it official just to confirm an award to anyone who refers new business. The information received will be much accurate than verbal referrals.
Ask for letter of recommendation.
Ask existing customers for some letter or comments you could use for your sales promotion. A Plague or trophy that appreciates your services as evidence.
Listen for Potential referrals
Keep your eyes open for referrals. Sometime, you existing customer will says, "My friends is still suffering from the same problems in his business I used to have". This would be an opportunity your services could fix your customer's friend problem.
Thank people who help you
When new customer contact you, always ask how they heard about you. You should send a thank you note to that person. This encourage them to refer more people to you. Sometime, people are timid and does not want to claim credit, so we should make the first move to give thanks.
Refer business to them
Remember " I'll scratch your back if you scratch mine" story? In the business world, we have to share business leads to survive. If my main commodity being the electronics products but my potential client is searching for metal parts fabricator (which we are not capable of doing), I should share this leads to the metal fabricator with the intention one day if he will do the same.
Kacak5 Management
"Program Management is in the business of building relationship bridges"- Albert Ho
Referrals are an extension of business networking. If your existing customers like your services and are totally satisfied, there is a good chance that they will recommend you to others. People will not necessarily sing praises unless you take various actions of getting referrals.
Ask people
Ask your existing customers if there is anyone they know who could use your service. If your contact window is leaving for a new job, ask to maintain contacts and the new employer could use the your contact window as referee name.
Offer Incentives
Offer a discount or a prize to your existing customer who refers you to a new customer. Or offer an "introduction fee" to anyone who refers a new business.
Have a referral form
You could also makes it official just to confirm an award to anyone who refers new business. The information received will be much accurate than verbal referrals.
Ask for letter of recommendation.
Ask existing customers for some letter or comments you could use for your sales promotion. A Plague or trophy that appreciates your services as evidence.
Listen for Potential referrals
Keep your eyes open for referrals. Sometime, you existing customer will says, "My friends is still suffering from the same problems in his business I used to have". This would be an opportunity your services could fix your customer's friend problem.
Thank people who help you
When new customer contact you, always ask how they heard about you. You should send a thank you note to that person. This encourage them to refer more people to you. Sometime, people are timid and does not want to claim credit, so we should make the first move to give thanks.
Refer business to them
Remember " I'll scratch your back if you scratch mine" story? In the business world, we have to share business leads to survive. If my main commodity being the electronics products but my potential client is searching for metal parts fabricator (which we are not capable of doing), I should share this leads to the metal fabricator with the intention one day if he will do the same.
Kacak5 Management
Wednesday, 30 September 2009
Program Manager, Hardware and Software Engineer
A Program Manager, a Hardware Engineer and a Software Engineer were in a car heading down a hill when the brakes failed. The driver managed to get it stopped by using the gears and a convenient dirt track.
All three jumped out and after peering under the car the Hardware Engineer said, "I see what the problem is and technically with this handy roll of duct tape I think I can fix it good enough to get us to the next town".
The Program Manager quickly interrupted, "No, no, no. Before we do anything we need to decide on a Gantt Chart, vision for our future, figure out a plan and assign individual deliverables".
At which point the Software Engineer said, "You know what, I think we should re-boot by pushing the car back up to the top of the hill and see if it happens again".
KACAK5 Management
Monday, 28 September 2009
Cubestat on Kacak5 Management blog
Program words of wisdom:-
"To dream the impossible dream......."
Would you believe my blog is worth over US$273 Millions and my advertisement over US$375K daily!
It too good to be true. Please either click on the image below or log-in to the web address here
http://www.cubestat.com/www.kacak5-management.blogspot.com
Kacak5 Management
"To dream the impossible dream......."
Would you believe my blog is worth over US$273 Millions and my advertisement over US$375K daily!
It too good to be true. Please either click on the image below or log-in to the web address here
http://www.cubestat.com/www.kacak5-management.blogspot.com
Kacak5 Management
Business Spring Cleaning Time
Program Management words of wisdom:
" If everything seems to be going well, you obviously don't know what's going on"- Edward Murphy.
Points to ponder
1. Helping a prospect solve a business problem creates a "win-win" relationship and closes more sales than you think.
2. Remember – nothing adds more to your credibility than a referral from a satisfied prospect.
3. Selling is a numbers game, and you need to learn your "selling ratios."
============================================================
You may call it's Spring Cleaning Time or time for an annual checkup, our business needs to undergo a reality checkup each year. No matter how large or small our business is, we cannot gauge the effectiveness of any changes we've made without analyzing the benefits and bottom line.
Here are 10 questions to get started:
* How do your year-to-date sales compare to the last couple of years?
Don't be satisfied if you managed to match them because if sales stayed the same then you've achieved zero growth. With inflation, this flat growth line is a warning sign for more trouble down the road.
* What percentage of your business is from repeat customers?
This is important to know because if it's too low, then it needs to be improved. The estimated cost of getting a new customer versus retaining an existing one can be as much as five to one in terms of dollars spent. Keeping customers is more cost-effective than constantly seeking new ones.
* How long has it been since you offered a new product or service?
Loyal customers like to see you innovate, changing and progressing with the times for cost down and quality improvement. If you're stuck for an idea, ask your customers what they need.
* Do you consider marketing and advertising expenses or investments?
How you look at the money spent in these areas affects your willingness to spend money at all. Would you look at marketing as a waste of money? Marketing is really investing in your business, your vision, and your company. The old adage that you must spend money to make money is true, but you must spend it wisely. Spend it on sales promotion that are pulling responses and orders, and if they're not maybe you need to change methods.
* Do you know what Public Relation is and how to use it to positively position your business in the media?
I'll bet that at least one of your competitors does. Nearly every company or business in the newspapers and magazines is a direct result of publicity efforts. Being quoted or featured in an article speaks volumes to your clients and readers who are your potential prospects. A good PR consultant can do that for you and show you ways to extend the shelf life of that article beyond its
publication.
* Are you listed in the web listing? If you only have a line listing, consider including a small ad in the web pages. If you can afford it, it will pay dividends throughout the year.
* Do you treat your regular customers better than your drop-ins?
You should. If your customers don't feel special when coming to you for products of services, why should they remain loyal to you? Have a customer VIP treatment when when they visit your company or a special invitation to visit you (they loves to travel too!). Send occasional post cards or greeting cards for special events or just to keep in touch. Learn to recognize them on sight and greet them by name when they visit you. You may take photos of them and write their names on it if have problems recalling names or have a large name card on the table where they sit.
* How long has it been since you really talked to other staffs of your customers?
Just as you appreciate when your Doctor takes time to talk to you, your customers will appreciate you if you take an interest in their needs. If you have a service business, have lunch or coffee periodically with some regulars – even if they only contact you once or twice a year. The personal touch in an impersonal world will be remembered.
* How is your business doing compared to your competition?
Every company, no matter what the size, has competition – even home-based businesses. Is their business growing or downsizing? Is their pricing or service better than yours? If so, what can
you tell potential customers about the price difference? Think about how you can improve your service to meet or exceed your customer's expectations.
* Are your employees happy?
Don't ask them directly, but observe them throughout the day. Watch, listen and learn.
Employees who like their jobs don't watch the clock for quitting time, aren't habitually late, don't have poor body language, don't spend time on personal phone calls, and don't look like they never smiled. Observe how they interact with customers. Not everyone is a match for direct contact with
the public, so make sure you don't have an employee who is driving business away!
.
Kacak5 Management
" If everything seems to be going well, you obviously don't know what's going on"- Edward Murphy.
Points to ponder
1. Helping a prospect solve a business problem creates a "win-win" relationship and closes more sales than you think.
2. Remember – nothing adds more to your credibility than a referral from a satisfied prospect.
3. Selling is a numbers game, and you need to learn your "selling ratios."
============================================================
You may call it's Spring Cleaning Time or time for an annual checkup, our business needs to undergo a reality checkup each year. No matter how large or small our business is, we cannot gauge the effectiveness of any changes we've made without analyzing the benefits and bottom line.
Here are 10 questions to get started:
* How do your year-to-date sales compare to the last couple of years?
Don't be satisfied if you managed to match them because if sales stayed the same then you've achieved zero growth. With inflation, this flat growth line is a warning sign for more trouble down the road.
* What percentage of your business is from repeat customers?
This is important to know because if it's too low, then it needs to be improved. The estimated cost of getting a new customer versus retaining an existing one can be as much as five to one in terms of dollars spent. Keeping customers is more cost-effective than constantly seeking new ones.
* How long has it been since you offered a new product or service?
Loyal customers like to see you innovate, changing and progressing with the times for cost down and quality improvement. If you're stuck for an idea, ask your customers what they need.
* Do you consider marketing and advertising expenses or investments?
How you look at the money spent in these areas affects your willingness to spend money at all. Would you look at marketing as a waste of money? Marketing is really investing in your business, your vision, and your company. The old adage that you must spend money to make money is true, but you must spend it wisely. Spend it on sales promotion that are pulling responses and orders, and if they're not maybe you need to change methods.
* Do you know what Public Relation is and how to use it to positively position your business in the media?
I'll bet that at least one of your competitors does. Nearly every company or business in the newspapers and magazines is a direct result of publicity efforts. Being quoted or featured in an article speaks volumes to your clients and readers who are your potential prospects. A good PR consultant can do that for you and show you ways to extend the shelf life of that article beyond its
publication.
* Are you listed in the web listing? If you only have a line listing, consider including a small ad in the web pages. If you can afford it, it will pay dividends throughout the year.
* Do you treat your regular customers better than your drop-ins?
You should. If your customers don't feel special when coming to you for products of services, why should they remain loyal to you? Have a customer VIP treatment when when they visit your company or a special invitation to visit you (they loves to travel too!). Send occasional post cards or greeting cards for special events or just to keep in touch. Learn to recognize them on sight and greet them by name when they visit you. You may take photos of them and write their names on it if have problems recalling names or have a large name card on the table where they sit.
* How long has it been since you really talked to other staffs of your customers?
Just as you appreciate when your Doctor takes time to talk to you, your customers will appreciate you if you take an interest in their needs. If you have a service business, have lunch or coffee periodically with some regulars – even if they only contact you once or twice a year. The personal touch in an impersonal world will be remembered.
* How is your business doing compared to your competition?
Every company, no matter what the size, has competition – even home-based businesses. Is their business growing or downsizing? Is their pricing or service better than yours? If so, what can
you tell potential customers about the price difference? Think about how you can improve your service to meet or exceed your customer's expectations.
* Are your employees happy?
Don't ask them directly, but observe them throughout the day. Watch, listen and learn.
Employees who like their jobs don't watch the clock for quitting time, aren't habitually late, don't have poor body language, don't spend time on personal phone calls, and don't look like they never smiled. Observe how they interact with customers. Not everyone is a match for direct contact with
the public, so make sure you don't have an employee who is driving business away!
.
Kacak5 Management
Subscribe to:
Posts (Atom)
