Monday 9 November 2009

Perform better, sell more!

Program words of wisdom:-
Program’s right answers to wrong questions are just as wrong as Program’s wrong answers to right questions.

To perform well in business, core business teams and leaders must learn the basic fundamentals of their industry, to out-think and out-perform competitors.

Knowing how to acquire information and transferring it into knowledge is vital to Program and Business Managers. Here are the 3 insights to boosting your sales.

1. Impact
We learn faster if we are interested and curious about the subject matter. It help if employees are in the best environment to support learning when the mentors are well prepared and in sync. The impact of new material should have an emotional appeal that can be transferred into a new application and skill.

2. Repetition
Repeat anything often enough with conviction and it becomes part of you. After learning strategies and statements that worked and adapting them, we could use these knowledge at the right time to bring benefits to our customers and company.

3. Utilisation
Basic law of possession, "use it or lose it". Meeting decision makers about your products/ services and being prepared at the right time is vital to sales success. Learning all your company offering and presenting in an organised manner utilising the "golden hour" to schedule meeting as many people as possible.

A Factory experience.
A medical customer came to visit while a Process Engineer ask what kind of quality level would be required. The customer replied " IPC Class 3". The surprised Engineer asked, "what's that?"
I suggested a separate internal discussion and explain the Process Engineer needs to read more.
In the electronics manufacturing environment, IPC Class 3 would meant "IPC-A-610-D, Class 3". This is an international workmanship quality level documented limit where we refers to in case of dispute. Ranging from Class 1 (lowest level) to Class 3 (highest level), even the Class 3 have their minimum quality tolerance.
The Quality Manager knows the customer is satisfied with our workmanship quality but was surprised by the poor product knowledge of new staff member. Now we have frequent written pop quizzes with pictures of acceptable limits until the staff learnt all of them.

Kacak5 Management

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