Leadership
Program managers should be able to communicate complex issues and help gain consensus through the various levels of organizations, whether internally or externally, in order to accomplish what needs be done.
Industry experience
Program managers should have experience working with OEM-contract manufacturing relationships. The program manager must understand OEM customer-related demands and have a keen sense for urgency.
Ability to read engineering schematics
Program managers should be able to read engineering drawings, technical documents, and schematics and, should be able to relate any important changes to engineering and other functional groups.
Materials and supply chain understanding
Program managers should understand how materials demand is driven; organized, and the systematic management of materials...relative to manufacturing. Understanding of supply chain manufacturing concepts; materials and enterprise resources planning, vendor-managed inventory (VMI) systems and, regional hub distributions is also important.
Conflict resolution capabilities
Program managers are the central focal point between the contract manufacturer and the OEM and program managers often find themselves as mediators, in between different functional groups. Program managers should be able to handle conflict. Understanding how to balance multiple customer demands, with multiple personalities, for multiple OEM customer programs can be complex and conflicts will surface.
'How' conflict is handled is extremely important to the health of the OEM and contract manufacturing relationship. And, with conflict comes criticism...program managers are most effective when they are able to not take criticism personally.
KACAK5 Management
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